Returns & Exchanges

At Cavetown, we want you to love your new style, but if you are not completely satisfied, we offer a hassle-free 30-day return policy for all unworn and unwashed items. Simply follow our streamlined process to receive a full refund or exchange for a different size or color.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the garment is in its original, sellable condition.

3

Attach the Label

Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.

4

Drop Off and Track

Drop your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing